Privacy
Privacy Policy
This policy explains how The Invisible Load collects, uses, stores, and shares personal information when you visit our website or get in touch to book a clean or request a quote.
Overview
What this covers
We only collect information we need to respond to you, provide our services, and run our business. This includes details you submit through our forms, information you share by email or phone, and basic website analytics data.
Privacy details
Key points about the information we collect and how we handle it.
What information do you collect?
Information you provide (such as your name, email, phone number, suburb, and details about your home and cleaning needs) plus any messages you send us. We may also collect basic technical data (like IP address, browser type, and pages visited) through standard analytics and security tools.
How do you use my information?
To respond to enquiries, provide quotes, schedule and deliver services, send booking confirmations and updates, and improve our website and service quality. We may also use it to meet legal, accounting, and safety requirements.
Do you share my information?
We only share personal information when it’s needed to run our business—for example with service providers who help us operate our website, communications, payments, or booking systems. We don’t sell your personal information.
How do you store and protect data?
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, but we use reputable systems and limit access to information.
How long do you keep information?
We keep personal information only for as long as needed for the purposes described above, or as required by law. When it’s no longer needed, we take reasonable steps to delete or de-identify it.
How can I access or correct my information?
You can request access to, or correction of, the personal information we hold about you by contacting us at support@theinvisibleload.com.au.