The Invisible Load
Terms & Conditions
These terms explain how bookings, payments, cancellations, and service expectations work. If anything is unclear, contact us before booking.
Overview
A clear agreement, a calmer clean
By using our website, requesting a quote, or booking a service, you agree to these Terms & Conditions. They apply to all residential and commercial cleaning and home maintenance support provided by The Invisible Load in Newcastle and the greater Newcastle area, NSW.
We aim to keep things simple and fair. Where these terms mention “we”, “us”, or “our”, they refer to The Invisible Load. “You” refers to the person making the booking or the property contact.
Key terms at a glance
A quick, plain-language summary of the most common questions. These summaries don’t replace the full terms below.
Service area
We service Newcastle and the greater Newcastle area, NSW. We’re service-area only and don’t display a public physical address.
Bookings & access
You’re responsible for providing safe access at the scheduled time (keys, codes, or someone home). If we can’t access the property, the booking may be treated as a late cancellation.
Pricing & minimums
Rates vary based on home size, condition, and add-ons. Where an hourly rate is shown, it’s a starting point and a minimum service time may apply.
Cancellations & rescheduling
If you need to change a booking, let us know as early as possible. Fees may apply for late cancellations or if we arrive and can’t complete the service.
Quality concerns
If something isn’t right, contact us within 48 hours with details and (where helpful) photos. We’ll work with you to make it right.
Damage & breakages
Accidents are rare, but if something is damaged during a service, tell us promptly so we can assess and resolve it fairly.
Full terms
Bookings, payments, and service standards
The sections below form the full Terms & Conditions for services provided by The Invisible Load. If you book on behalf of someone else (for example, a family member), you confirm you have authority to accept these terms on their behalf.
Bookings are confirmed in writing (SMS or email).
Payment is due as agreed at booking (invoice or link).
Please secure pets and keep walkways clear.
Tell us about fragile items or special surfaces in advance.